Things We Say Too Often At Credit Unions and Banks

Let’s face it: the business world is full of annoying clichés, trite phrases and overused “hip” terminology. Credit unions and banks are no different. It’s time to examine our own speech and refresh it. Aren’t there things you’ve heard so many times at your shop that...

Get Out of Your Bubble

As credit union and banking executives, we tend to live our lives in bubbles. We talk our own language (debt ratios, risk based lending, return on investment, margins, spreads, etc.). The reality is consumers don’t think this way. Nor do they care. As leaders we must...