Consulting
Services
Mark Arnold can “help mark your
business for success” through his consulting
services.
He has worked with fnancial institutions
and credit unions ranging in size from $32 million to
$1.8 billion. Not a mere consultant, Arnold partners with
businesses to help them achieve their desired strategic
goals. He can assist your organization with the following
areas:
Mark has conducted numerous planning
sessions for organizations all across the United States.
Using his strategic planning model, he brings facilitating,
training and team building skills to the planning environment.
With over 15 years experience,
Mark also provides a broad background
including marketing, loans, collections and management.
His long-range planning process
includes all or some of the following steps:
- Confidential, written
pre-session survey completed by participants prior
to the session (questions include situation analysis,
direction an organization should take, etc.).
- Team building
- SWOT analysis (strength,
weakness, opportunities, threats)
- Top issues
- Priority ranking (“If
you were ruler of the business for a day”)
- Tactics (action steps,
timelines, persons responsible, tentative budgets,
etc.)
With an ability to work with board
and management organizations and credit unions walk
away not only with a strategic focus, but tactical action
plans developed together during the planning session.
Sales and
Service Training
The most productive
businesses today are ones that focus their staff
on customer service. However, most employees
don’t naturally provide that “wow” service
to your members. They need practical training on
how best to meet your members’ needs.
Mark offers numerous sales and
service training options, including his unique generational
training, which helps employees improve their selling
skills by seeing members through a generational lens.
Other staff training options include traditional customer
service skills (knowing the member’s name, identifying
the member’s needs, matching the member’s
needs with the credit union’s products and wowing
the member). As author of “My Best Service Ever,” Mark
has unique instights for how to wow your customers.
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