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“Mark Arnold is a rare and wonderful find! He uses interactive, highly creative methods to engage the participants. And Mark is so easy to work with! Whenever I suggest ideas for changing up the curriculum, he responds positively and comes up with new ideas beyond my expectations. Definitely a diamond in the credit union world!”

Angela Prestil,
Director of Learning Events,
Credit Union National Association


 
Speaking >> Strategy

Developing the Ultimate Strategic Plan
Successful credit unions have sharp strategic plans. Organizations that consistently plan well enjoy success more frequently. As author Jim Collins notes in his book Good to Great, “good is the enemy of great.” Ultimate strategic planning sessions focus on how to ensure your credit union does not settle for good, but strives to be great. This session covers:

  • The strategic funnel
  • How to put zing into your planning sessions
  • The magic ingredient to the ultimate strategic plan
  • Tips for improving your strategic plan

Developing A Vision: Strategic Marketing & Planning
Newsletters. Inserts. Brochures. Direct Mail. That’s all that is involved with credit union marketing. NOT! While that may have been the case 10 years ago, credit union marketing now requires advanced applications. For credit unions to successfully compete in today’s competitive environment, they must have a clear vision and a strong plan. They must have strategic marketing and planning. As a credit union marketing executive, Arnold provides hands on instruction for planning your marketing efforts. This session covers the following points:

  • Strategic marketing planning
  • Implementing the marketing plan & measuring performance
  • Writing a credit union marketing plan

Running Effective Board Meetings
Many board members report that meetings are too long, waste time and achieve nothing. However, if planned and conducted properly board meetings can be meaningful. As senior vice president for Neighborhood Credit Union, Arnold helps CUs examine their board and its meetings. This session covers:

  • Board packets and agenda
  • Board chairman and committees
  • Board self-assessment
  • Ten steps to an effective board meeting

Jumping The Shark—Has Your Credit Union Reached Its Defining Moment?
It’s a moment. A defining moment when you know that your favorite television program has reached its peak. The instant that you know from now on…it’s all downhill. Some call it the climax. We call it the jumping the shark (like when Fonzie jumped the shark on Happy Days). As senior vice president for Neighborhood Credit Union, Arnold helps credit unions examine their organization. This session covers:

  • Where your credit union is an organizational cycle
  • How can your credit union avoid “jumping the shark?”
  • Has your credit union “jumped the shark?”

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