by Sean Galli | Employee Experience
Credit unions and community banks obsess over those they serve. And rightfully so! Your members or customers are the core of what you do every day. But have you done new hire journey mapping to invest in your new hires as much as you invest in your new members? ...
by Matt Monge | Culture, Employee Experience, Future of Work, Leadership
Employee Experience—sometimes referred to as EX—is anything but a soft, abstract concept; in fact, employee experience drives the bottom line in several ways. We’re going to examine a few right now. Think along, because I’d love to hear from you in the...
by Elizabeth Rider | Employee Experience
This article originally appeared in the July 8, 2020, issue of Credit Union Times as well as here on cutimes.com. As credit unions continue to find their way in the evolving post-pandemic world, staying on top of staff engagement is critical. Training staff (as...
by Matt Monge | Culture, Employee Experience, Leadership, Learning and Development
Hey guess what? Stuff — a very precise word, as you know — has indeed changed. This is without question breaking news, no doubt worthy of chyron placement. Leaders know this. Teams know this. No one’s learning anything new here. Well, within and among, and...
by Matt Monge | Employee Experience
How in the world am I going to work from home without losing my mind? Or, if you’re a leader…How am I going to help my team work from home without slowly losing their minds, hating their work, resenting me, and wanting to leave the organization? Some among...
by Matt Monge | Culture, Employee Experience, Leadership
EMPLOYEE EXPERIENCE IN AN ERA OF CURBSIDE EVERYTHING You’ll have to bear with me. I’m on the way home from my weekly trek to the supermarket. I’ve got to stay focused, Mad Max…er…Matt style. You see, that trek is now more akin to...
