by Elizabeth Arnold | Jul 10, 2019 | Generations, Leadership
Millennials get a bad rep just about everywhere. If you’re a Millennial on your credit union or bank’s leadership team, then you’re well aware of the uphill battle you fought to get there, and the even greater battles ahead. But let me remind you: Steve Jobs...
by Colleen Cormier | May 1, 2019 | Leadership
Credit unions and banks spend a great deal of time focusing on the consumer experience, as they should. That experience is a key point of differentiation for you, but so is the employee experience. According to McLean & Company, a disengaged employee costs your...
by Mark Arnold | Nov 14, 2018 | Leadership
Branding your credit union or bank does not work without your employees. No matter what you say your brand vision is, if your employees don’t live it every single day it doesn’t matter. Raddon, a Fiserv company, found that 55 percent of financial institution employees...
by Mark Arnold | Aug 22, 2018 | Leadership
Rory Rowland is a mentor, colleague and friend. He’s been a faithful coach through the years, both before On The Mark Strategies and since. But I’m not the only one Rory has coached. He recently launched a new employee coaching program that teaches credit union and...
by Taylor W. Wells | Jul 17, 2018 | Leadership
On The Mark Strategies recently welcomed Elizabeth Arnold to the team. Elizabeth is the daughter of Mark Arnold, founder of On The Mark Strategies, and granddaughter of the late John Arnold, founder of Catalyst Corporate Federal Credit Union, formerly Southwest...
by Taylor W. Wells | Oct 24, 2017 | Branding, Leadership
Increasingly, banks and credit unions recognize the importance of regular and deeper-level consumer engagement training for their employees. And rightly so – as competition in financial products and services only deepens, banks and credit unions that thrive are those...
by Mark Arnold | Sep 12, 2017 | Leadership
No, the title doesn’t contain a typo. Or a missing word. But it is missing something: lost opportunity. When it comes to many strategic initiatives, financial institutions can have a case of the “nots.” “We’re not going to train our staff because it cost too much...
by Colleen Cormier | Jun 29, 2017 | Leadership
My colleague relayed an experience she had with a pizza delivery driver who gave her dog a dog biscuit when her husband opened the door. Her family has had pizza delivered from the same place many times in the past and nobody has ever brought a treat for the dog. In...
