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Five Ways to Prepare for the Coming Recession

Five Ways to Prepare for the Coming Recession

by Mark Arnold | Strategic Planning

I’m an optimist—even in the midst of challenging times I do my best to stay positive. However, there is a looming negative cloud on the horizon we in financial services must address: the potential of a coming recession. Talk to any economist or read any economic...
Consumer Experience Lessons From a Bloody Mary

Consumer Experience Lessons From a Bloody Mary

by Taylor W. Wells | Consumer Engagement

Earlier this month I had dinner at a local Mexican food restaurant. My experiences there have always been generally favorable and the small town atmosphere really adds to the appeal. My family and I go often enough that most of the wait staff knows us by name, which...
Everything Matters in Member/Customer Experience – Even Automation

Everything Matters in Member/Customer Experience – Even Automation

by Colleen Cormier | Consumer Engagement

Recently I had the unfortunate experience of calling a government agency. I was experiencing problems doing something online and ran up against an expiring deadline. I had to speak to a real person to get the situation resolved, but the phone menu didn’t cooperate....
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