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Want to Offer an Outstanding Consumer Experience? Invest in Your Employees.

Want to Offer an Outstanding Consumer Experience? Invest in Your Employees.

by Mark Arnold | Consumer Engagement

If you’ve ever been to Starbucks at 6 a.m. and encountered one or more bubbly baristas, you have experienced firsthand how investing in employees improves the consumer experience. Starbucks is a huge proponent of employee learning. It puts its employees through all...

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