by Matt Monge | Employee Experience
How in the world am I going to work from home without losing my mind? Or, if you’re a leader…How am I going to help my team work from home without slowly losing their minds, hating their work, resenting me, and wanting to leave the organization? Some among...
by Matt Monge | Culture, Leadership
Remember that feeling as a kid when your parents tried to take your temperature? No, not that way. I’m talking about when you were a little bit older, and they told you they needed to take your temperature. You knew that meant they were going to jab slide that...
by Matt Monge | Leadership
I know, I know, you’re scratching your head, wondering what in the world toned calves have to do with trust. You see, when teams don’t trust… Well, think about it like this. You’re At The Gym Sweat is trickling down your forehead as the...
by Taylor W. Wells | Branding
Branding is not a project. Branding is not one person or department’s job. Branding is not your logo or your look. Branding is who you are. Branding is your positioning strategy. Branding is how your employees represent your credit union or bank. In other words,...
by Taylor W. Wells | Branding
Think about all the competition your bank or credit union faces. There are all the other banks and credit unions around town, not to mention payday lenders, upstart online banking options and even crowd-sourced lending options. It’s definitely a crowded playing...
by Taylor W. Wells | Strategy
It’s hard to believe, but summer is behind us and fall is here. Kids back at school, Friday night football, homecoming, the whole kit-and-caboodle. Fall is also typically bank and credit union strategic planning session season. All over the country, banks and...
by Taylor W. Wells | Branding
Increasingly, banks and credit unions recognize the importance of regular and deeper-level consumer engagement training for their employees. And rightly so – as competition in financial products and services only deepens, banks and credit unions that thrive are those...
by Taylor W. Wells | Branding
As a Star Wars geek, one of the movies I’m looking forward to most this December is Rogue One: A Star Wars Story. As an all-new adventure it is sure to be a box office success. However, when it comes to your credit union or bank brand, you never ever want to “go...