On the Mark Strategies
  • CU Growth Accelerator™
  • Marketing Assessment
  • Strategic Planning
  • Training
    • Leadership Training
    • Member Experience Training
  • BLOG
  • CONTACT
Select Page
Everything Matters in Member/Customer Experience – Even Automation

Everything Matters in Member/Customer Experience – Even Automation

by Colleen Cormier | Consumer Engagement

Recently I had the unfortunate experience of calling a government agency. I was experiencing problems doing something online and ran up against an expiring deadline. I had to speak to a real person to get the situation resolved, but the phone menu didn’t cooperate....

Categories

  • Branding (207)
  • Consumer Engagement (31)
  • Creativity (2)
  • Culture (5)
  • Employee Experience (5)
  • Financial (33)
  • Future of Work (2)
  • Generations (22)
  • Leadership (95)
  • Learning and Development (4)
  • Marketing (258)
  • Strategic Planning (47)
  • Strategy (26)
  • Technology (22)
  • ABOUT US
  • SPEAKING
  • SERVICES
  • CONTACT
  • BLOG
  • CASE STUDIES
  • RESOURCES
  • SITE MAP
  • HOME