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It’s 1-2-3 Strikes You’re Out … Or Is It?

It’s 1-2-3 Strikes You’re Out … Or Is It?

by Taylor W. Wells | Leadership

Have you ever wondered how many strikes you get with your customers or members? How many times can your financial institution make mistakes with the same person’s account before that person gives up on you? A colleague of mine was talking to me recently about a series...

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