Coach Your Branch Managers to Perform

John Maxwell once said, “everything rises and falls on leadership.” If Maxwell were a CEO of a financial institution he probably would have said “everything rises and falls on the branch manager.” One of the best ways to improve your credit union or bank’s performance...

Are Your Employees Pitchers or Catchers?

Opening day in baseball is upon us. It’s one of the best days of the year. It often marks the transition between winter and spring.  No matter where your team finished last year, hope springs eternal with that first pitch and crack of the bat. Two of the most...