Toned Calves? 5 Signs Teams Don’t Trust

Toned Calves? 5 Signs Teams Don’t Trust

I know, I know, you’re scratching your head, wondering what in the world toned calves have to do with trust. You see, when teams don’t trust… Well, think about it like this. You’re At The Gym   Sweat is trickling down your forehead as the...

Building a Trust Culture

How much does a lost member or customer cost your credit union or bank? And we’re not just talking dollars and cents here. The total expense of a lost member or customer can far exceed simply the monetary. According to the book Customer Winback: How to Recapture Lost...

Are You an Agent of Change?

 “Change before you have to.” – Jack Welch Most businesses and industries, at some point, run the risk of slowing down and stagnating. Bereft of new ideas and fresh blood, they face a slow downward spiral that descends from excellence to mediocrity and...