by Matt Monge | Leadership
I know, I know, you’re scratching your head, wondering what in the world toned calves have to do with trust. You see, when teams don’t trust… Well, think about it like this. You’re At The Gym Sweat is trickling down your forehead as the...
by Colleen Cormier | Marketing
We live in an age in which consumers are bombarded all day and night by a ridiculously expansive array of marketing messages. Far from the “good old days” of advertising mainly in direct mail, newspapers, radio and television, marketing ads now come from every corner...
by Colleen Cormier | Branding
How much does a lost member or customer cost your credit union or bank? And we’re not just talking dollars and cents here. The total expense of a lost member or customer can far exceed simply the monetary. According to the book Customer Winback: How to Recapture Lost...
by Colleen Cormier | Leadership
“Change before you have to.” – Jack Welch Most businesses and industries, at some point, run the risk of slowing down and stagnating. Bereft of new ideas and fresh blood, they face a slow downward spiral that descends from excellence to mediocrity and...
