“We knew what we wanted members to experience, but we didn’t know if that’s what they were actually experiencing. We needed to determine that one thing that set us apart. On The Mark Strategies helped us find those answers, and we’re now having the most financial success the credit union has ever seen.”
Kelli Green
SVP Member Engagement,
Centric Federal Credit Union
$306 million assets
“The member experience program On The Mark Strategies helped us create has helped tremendously increase our referrals and cross selling. We’ve really been able to connect with our members more.”
Mindy Uitterdyk
VP Marketing, UniWyo Federal Credit Union
$494 million assets
“What made our member experience program so successful was the staff buy-in On The Mark Strategies helped us achieve. We increased our NPS score by 10 percentage points in just four months.”
Brandon Oliver
VP Branch Operations, SAFE Federal Credit Union
$1.5 billion assets