In any given credit union role, it's easily possible to only see your title, your branch or your goals. However, this "silo mentality" (as the name implies) severely limits the scope of your overall member experience vision.
In a credit union dominated by silos, there’s no cohesion surrounding common goals. And if your staff can’t rally around organization-wide goals, how can you expect your members to rally around you?
Executing a member experience vision without eliminating silos will make your program a hand without a wrist, a foot without an ankle and a head without a brain – in other words, completely immobile.
Join our Experience Director, Taylor Wells, on February 28, 2023, at 10 a.m. CST to learn more about overcoming credit union silo vision and just how deeply member experience factors into the bigger picture.