Find out the good, bad and ugly about your marketing with a Marketing Assessment. Marketing experts review your plans, social media, collaterals and website to deliver action steps you can implement right away. Then, you can improve problem areas and craft messages that resonate with members.
A brand gap occurs when what you say about yourself and how you behave don’t match. Service Assessments employ mystery shoppers to locate these gaps in your branch or call center before delivering a findings report. These results lay the foundation for creating a consistent experience throughout your credit union.
