by Elizabeth Rider | Learning and Development
Who said professional development books can’t also be great summer reads? Whatever your plans are this season, take time to recharge your professional batteries as well as your personal. Here’s our Summer 2022 Reading List: our top 10 recommended professional...
by Austin Lohnes | Content Marketing
Developing a video strategy at your credit union or community bank is critical. As we tell clients during marketing assessments, video is the future. Here are five examples of successful video marketing and how these examples should apply to your video strategy. ...
by Shawn Temple | Leadership
For many of us, those three words put an iconic song in our heads that will hang around for at least a week. Michael Jackson’s 1979 single “Don’t Stop ‘Til You Get Enough” is as catchy today as it was when it was released over four decades ago (even as I type this…it...
by Taylor W. Wells | Member Experience
For years, credit union training and community bank training has emphasized features and benefits, features and benefits, features and benefits (repetition intentional). In reality, staff are much better equipped when they receive training related to benefits...
by Sean Galli | Member Experience
Your credit union or community bank is constantly chasing younger demographics – Gen Zers, Millennials and growing families. And you’re right to do so if you want to grow loan volume. Data shows 44.6% of Gen Z wants to own a home in the next five years, and...
by Shawn Temple | Leadership
The Brooklyn Nets were a heavy favorite to win it all in the NBA playoffs this year. Emphasis on “were.” They’re currently sitting at home and have been since they lost to the Boston Celtics during the first playoff round in late April. On the surface, it...
by Austin Lohnes | Leadership
We’re all familiar with the saying it’s the small things that matter. Here’s how that leadership principle applies at your credit union or community bank. Last weekend, I visited some friends out-of-state for a golf outing and some good friendly catching-up. My...
by Sean Galli | Branding, Member Experience
No one likes to make people wait, but sometimes you have to do it. Like it or not, waiting is part of your lobby experience. Your branch might be short-staffed, or maybe you have an unexpected rush during lunch hour. But those scenarios don’t mean consumers should...
by Mark Arnold | Strategic Planning
Do you like M&Ms? They’re definitely a favorite snack of mine – small, easy to swallow and you’re able to finish a bag without getting sick. In other words, they’re perfectly snackable. But strategic plans usually aren’t as snackable as a bag of...
