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Curbside Employee Experience: The New EX Factor
EMPLOYEE EXPERIENCE IN AN ERA OF CURBSIDE EVERYTHING You'll have to bear with me. I'm on the way home from my weekly trek to the supermarket. I've got to stay focused, Mad Max...er...Matt style. You see, that trek is now more akin to something snatched from the...
Curbside Series Part 2: Curbside Marketing
“Curbside ______” has become an overnight phenomenon thanks to the Coronavirus. Just type “curbside” on Google and you’ll get these top searches: In this second edition of our Curbside Series, we bring you: Curbside Marketing. What...
Curbside Series Part 1: Delivering Curbside Member Experience
The coronavirus outbreak continues to reshape how the American retail landscape looks and operates. In our new age of “social distancing,” curbside delivery is now the temporary norm for many businesses including restaurants, pharmacies and even some clothing...
7 Ways to Show Great Leadership in Tough Times
GREAT LEADERSHIP FOR TOUGH TIMES Talk about tough times. Man. This is craziness, right? Never has the need for great leadership been more clear. I mean, what in the great wide world is going on? (And yes, I realize that answers may vary depending on your cable news...
10 Top Tips to Develop Young Leaders
On oversized Post-It Notes in board rooms all over the country you'll often see something about the need to develop young leaders. But as the old Scottish proverb goes, If wishes were horses, beggars would ride. In other words, it's going to take more than hoping and...
Six Money Habits Gen Z Wishes You’d Teach Them
Gen Z money habits are a thing of intrigue for many credit union and community bank marketers. So let's take a closer look. First, a picture. That frumpy kid you saw on your way to work this morning who’s staring at his phone waiting for the school bus? He may...
10 Best Practices for a Successful Name Change
Changing your credit union’s or community bank’s name can be as scary as {insert your preferred cuss word here}. However, fear is often the enemy of risk. While making the strategic decision to update your name is bold, it doesn’t have to be filled with apprehension,...
8 Symptoms of an Unhealthy Culture
Remember that feeling as a kid when your parents tried to take your temperature? No, not that way. I'm talking about when you were a little bit older, and they told you they needed to take your temperature. You knew that meant they were going to jab slide that...
Everyone Talks or Your Strategic Plan Flops
How many people attend your credit union or bank’s strategic planning session? Ten? Twelve? More? Regardless of the number of voices, have you ever paused to really consider just how many are actually heard? By "heard" I mean people that, either on their own or...
2020 Marketing: 10 Things You Need To Examine
January is almost over which means by now you’ve read countless articles on 2020 goals and trends. All of those are important. We’ve even written two ourselves (How To NOT Get Overwhelmed in 2020) and (20/20 Vision For 2020). While understanding trends and...
7 Keys to Cultivating Creative Courage
You Have to Ask Yourself One Question: "Do I Feel Plucky?" (Well, do ya?) Whether you find yourself in a leadership role or a creative role — or perhaps yours is both — it's increasingly clear that what we'll refer to as creative courage is a prerequisite to real,...
Man-Branding with Manly Bands
My soon-to-be husband and I recently purchased his wedding band through an online store called Manly Bands. “Man branding” isn’t an actual term, but after my interactions with this company, I’m ready to coin the phrase and add it to the dictionary. Manly...