by Sean Galli | Branding, Member Experience
No one likes to make people wait, but sometimes you have to do it. Like it or not, waiting is part of your lobby experience. Your branch might be short-staffed, or maybe you have an unexpected rush during lunch hour. But those scenarios don’t mean consumers should...
by Mark Arnold | Strategic Planning
Do you like M&Ms? They’re definitely a favorite snack of mine – small, easy to swallow and you’re able to finish a bag without getting sick. In other words, they’re perfectly snackable. But strategic plans usually aren’t as snackable as a bag of...
by Taylor W. Wells | Leadership
I’ve missed more than 9,000 shots in my career. I’ve lost almost 300 games. Twenty-six times I’ve been trusted to take the game-winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed. – Michael Jordan I love...
by Mark Arnold | Learning and Development
If you hire a speaker for your next event or training, doesn’t that cost money? Shouldn’t you just do it in-house? So the argument goes, but consider this fact. Six days after training, people forget 75% of the information they learned unless...
by Mark Arnold | Leadership
Many things come in threes: the three little pigs; the three wise men; the three musketeers. There is something magical about that number. On a recent chat with Glenn Bryan, president and CEO for Legacy Community Federal Credit Union, I was once again reminded...
by Mark Arnold | Marketing
There are common marketing mistakes that are easy to fall into no matter how many years you’ve been in the business. I call these red flags. When you see red flags anywhere, it’s a time to stop. Not slow down. Stop. Not be cautious. Stop. Not go another...
by Mark Arnold | Strategy
“Mergers.” They can sound cold, and there’s a tendency to treat credit union mergers or mergers between community banks like business deals without any deeper meaning to them. But what if I told you it didn’t have to be this way? It might sound crazy, but...
by Austin Lohnes | Leadership
Hitting a home run in leadership is not unlike hitting a home run in baseball. Every industry has its Legacy members. Traditionalists who’ve devoted years of service to the industry. They’re often rooted in age-old customs, and they hold history in the highest regard....
by Sean Galli | Employee Experience
Credit unions and community banks obsess over those they serve. And rightfully so! Your members or customers are the core of what you do every day. But have you done new hire journey mapping to invest in your new hires as much as you invest in your new members? ...
